Triggers and automations
Articles about business rules. This content helps solve issues about misconfigured triggers and automations, which conditions and actions to use, and common errors that appear when using them. These articles also included information about the basics of creating and updating business rules and general workflows based on these two features.
- How do I add a hyperlink to a trigger?
- Is it possible to identify words and phrases in a live conversation using triggers?
- Why doesn't my trigger or automation fire on follow-up tickets?
- Can I configure a trigger to add a comment to a ticket?
- Troubleshooting triggers and tickets
- Why didn't a trigger fire for the CCd user?
- How does the Comment text condition work in business rules?
- What is the difference between Add tags and Set tags in business rules?
- Can I use triggers to automatically CC end users?
- Workflow: Automatically assign a ticket to the first responding agent
- Why do I receive the message "Trigger order wasn't updated"?
- Automations based on ticket subjects
- Workflow: How to add images to email notifications sent by business rules
- What does the "Automation could not be updated as" error message mean?
- When using a custom date field as a trigger condition, what does "is within the previous" and "is within the next" do?
- What is the difference between "meet all" and "meet any" conditions?
- What is the difference between Created and Updated?
- How do I create a trigger based on a ticket subject?
- What time zone do trigger conditions reference?
- Why are my macros not sorting alphabetically?
- View titles don't translate when I change the language in my profile
- I changed the checkbox tag from my field and now my workflow is broken
- What is the difference between calendar hours and business hours conditions?
- Does an automation based on the ticket status reset after a ticket update if the status didn't change?
- Workflow: How to add a tag to a user with a trigger action
- How can I identify the tickets that my automation has triggered?
- Which channel should I use for my trigger condition?
- Why did an automation stop firing for some of the tickets?
- Workflow: Create an automation to send alerts when a ticket needs a reply
- What is the difference between ticket triggers and automations?