How do I create a trigger based on a ticket subject?

Question

How do I create a trigger based on a ticket subject?

Answer

The Subject text condition scans the ticket subject text. Use this condition to create triggers based on a ticket's subject text with the following operators: 

• Contains at least one of the following words (separated by spaces)
• Contains none of the following words (separated by spaces)
• Contains the following string 
• Does not contain the following string

For more information, see the article: Creating triggers for automatic ticket updates and notifications.