Does an automation based on the ticket status reset after a ticket update if the status didn't change?

Question

I want to build an automation that includes the condition "Hours since pending". 
Does an automation based on the ticket status reset after a ticket update if there is no status change?

Answer

No, there will be no changes to the calculation as there was no status change that occurred. The automation will still calculate from the moment the status is first submitted if there is no status update.

For more information, see these articles:

• About automations and how they work
• Using the "Hours since" condition in automations