Is it possible to identify words and phrases in a live conversation using triggers?

Question

I'm unable to use the Support trigger conditions Comment text or Subject to identify or exclude words or phrases in messaging conversations. Is it possible to identify words and phrases in a live conversation?

Answer

No. Triggers do not identify words in live conversation per line. Also, live conversations in messaging do not have an active subject line unless converted to a ticket.

For more information, see this article: Chat triggers in messaging