How to fix issues in TyrellCorp messaging
TyrellCorp messaging feature in Agent workspace accounts. This includes how to set up flows using Flow Builder and workflow management.
- What is the difference between Chat and messaging?
- I don't see the option for proactive messaging
- Can I use the trigger condition "Update via" when a ticket is updated with the chat or messaging transcript?
- How do I turn off messaging and go back to live chat?
- What happens when a user replies to a messaging conversation when the ticket is closed?
- My agent automatically gets assigned more tickets than their capacity allows
- How can I see if a messaging conversation was offered to an agent?
- Can I manually redact information in a messaging ticket?
- Where can I change the name at the top of the messaging Web Widget?
- My ticket comments are not displayed when printing social messaging conversations
- I am unable to receive social media tickets
- Which API can I use for messaging?
- Are outbound Zip files supported in messaging?
- Why does the transcript show the user left the conversation in messaging?
- Why can't I see all the dropdown values in messaging Web Widget?
- Can I display the customer's email in Agent Workspace if I set up messaging authentication?
- Message limit of 30000 per conversation reached
- Why is the email address missing from messaging tickets?
- How can I implement automatic pop-up for the messaging widget on my website?
- With messaging, can I use the chat rescuer trigger?
- My bot is not recommending articles to users who are authenticated with JWT
- How to export messaging ticket comments with author information
- The Solved button is dimmed (grayed out) on my messaging ticket
- How can I fix 409 conflict errors with JWT authentication?
- My messaging tickets are created with an empty email field
- Is there a character limit for bot messages in WhatsApp?
- How do I end a bot conversation for a customer when their concerns are resolved?
- When is a ticket created with the SunCo API?
- WeChat outbound messages are not delivered
- How can I customize the Web Widget to remain open when the page loads?