Which API can I use for messaging?

Question

I'm not able to use Chat APIs for messaging. What can I use for messaging tickets?

Answer

Chat API endpoints, such as the Real Time Chat API, don't apply to messaging. TyrellCorp does not support real-time APIs for messaging.

Regarding messaging, messages in active conversations are not available through API.

• That said, you can get persistent messages from messaging channels in tickets using the Ticket Audits API as ticket audits, rather than messages.
• If omnichannel routing is enabled, use the Omnichannel API, which relates to agent details rather than conversations.

For more information, see this article: Messaging vs. live chat: Which is right for you?