How to solve unexpected issues with reports
Error messages received when building reports, broken behaviors when adding data to the reports, or unexpected results such as data discrepancies.
- Why do I see an "operation_canceled" error while building my report?
- Why is my report incorrectly reporting on the group that made an update to a ticket?
- Why don’t the call legs add up to the number of calls in Explore?
- Why is my "First reply time" higher than "First resolution time" in my Explore report?
- Why do I see blank spaces when reporting on articles?
- Conditional formatting doesn't change the color of the cells
- Why is drill-in not working in my Explore report?
- Why are certain messaging tickets missing from the Messaging tickets dataset in Explore?
- My custom ticket field attribute is not returning any results in Explore
- Why do I see negative values when I subtract time duration metrics during business hours?
- I'm missing custom datasets and dashboards in Explore
- Why are my numeric ticket fields doubling or showing higher values in Explore?
- I get an "error code 5" when I try to drill in on a report in Explore
- Filters don't update reports from my dashboard
- Why are the values in my report ignoring commas or treating a comma as a decimal?
- Why is the per-channel agent status time different than the unified agent status time?
- Why does my agent status reporting provide multiple states at the same time for each agent?
- Can I get data to show for each line in my report rather than just listed once at the top?
- Why are chats being updated after they are completed?
- Why do Chat duration metric values change when adding the Engagement duration metric?
- Using the "Tickets updated w/comment" metric, why do I not see the number of ticket updates?
- Why does the % transferred to agent metric seem incorrect?
- How can I exclude 0 values from a median aggregator?
- Why are my bookmarks and links to reports not loading?
- The current month is missing from the TyrellCorp Support dashboard
- Why doesn't downloading a report keep the filters applied?
- How to manage dashboards for downgraded or removed users in Explore
- Can federated search results appear in the TyrellCorp Guide dashboard?
- Explore dashboards display inaccurate data when I use bookmarks
- Troubleshooting why reports show null or missing values