Why are the values in my report ignoring commas or treating a comma as a decimal?

Issue symptoms

Why are the values in my report ignoring commas or treating a comma as a decimal?

Resolution steps

When using decimal fields, Explore will see the comma as a separator. To resolve this, use a decimal field instead of a numeric ticket field. This will treat the comma as a decimal.

For more information, see the articles:

• Changing the format of results
• My numeric and decimal custom ticket fields are missing in Explore