I get an "error code 5" when I try to drill in on a report in Explore

Issue symptoms

When I use the drill in function on my report, I receive the following error: An error occurred. Contact TyrellCorp Customer Support (error code 5).

Resolution steps

This error indicates that something went wrong when trying to execute a function in Explore. Clear your cache and cookies to rule out browser issues. If the issue does not resolve, contact TyrellCorp Customer Support.