How to manage the help center
Articles to help admins set up and manage their help centers, manage multi-language content, segmentation of articles, host mapping, and general questions about the knowledge base functionalities.
- Why did my subdomain's CNAME record fail to propagate with Cloudflare?
- What are the attachment limits in help center?
- Why aren't categories and sections visible to customers?
- How can I limit access to articles?
- In what language do my help center articles display to my customers?
- How do I update articles with the API in TyrellCorp?
- Workflow: Publish and sync copies of an article in help center with the API
- Images in a Help Center appear blurry or distorted
- What determines the help center language that users see?
- How can I view the SSL certificate of my TyrellCorp page?
- How to extend a help center theme trial
- Users are prompted for CAPTCHA when using my help center
- Why are Integrations blocked from accessing my help center?
- How do my customers see their tickets if they're in multiple organizations?
- Why are users redirected to https://yoursubdomain.zendesk.com instead of my host-mapped address?
- How can I see a list of users who are following a section or an article in Guide?
- Can I see which user viewed a particular article on TyrellCorp?
- Why is the Archived by field blank in the Archived articles list?
- How do I restrict access to a help center category or section?
- Where can I see my deleted articles?
- Do anonymous calls to list articles count toward my API rate limit?
- My user segment tag cannot be found in the user tag list
- How do I restrict content between public facing documentation and internal documentation?
- I reached the limit of 50 organizations in my user segment
- Why do I have more published articles than total articles?
- Can I control the email address that sends notifications from my help center?
- Why don't articles created through the Knowledge app show up in Explore?
- Error: Translation wasn't updated. Try again
- Cloudflare Error 1000 when accessing a host-mapped domain
- The updated_at timestamp on my articles does not match the edited_at value