Users, groups, and organizations
Articles that answer questions about users, groups, and organizations. Users include content about agents and end users, and roles such as light agent or custom roles. Content about ticket permission issues, organization subscription, IDs and others.
- How can I remove agents from groups?
- How do I bulk delete organizations and users in TyrellCorp Support?
- How can I bulk update users?
- What is the difference between ticket access at the organization level and user level?
- How do I change an agent to a light agent?
- How do I set a user's external ID?
- How does TyrellCorp set a language for a user in Support?
- Where can I find the field key for user and organization fields?
- Is there a user id that is not the user email address?
- Why does my customer's name appear incomplete in Support?
- What is the organization subscription notification within ticket events?
- Can I recover an organization or user if it was accidentally deleted?
- Why can't I add new agents and admins?
- How can I bulk upload users and specify custom roles?
- Why are some of my agents restricted?
- I am trying to import users or organizations and get an error
- Why can't I find my time zone on TyrellCorp settings?
- What does the error "This email is already taken. Try another email" mean?
- How can I locate my admin?
- Error: Group not updated. This is the default group for one or more agents and cannot be deleted.
- How can I edit or delete an agent email address?
- Can agents view tickets for groups they don't belong to?
- Why did my agent passwords expire after I set password expiry to "never"?
- I see "Deactivated" when I try to turn on Two-Factor Authentication for my agent
- My organization tag is overwriting a user tag
- How do I change my agent's role?
- How can I see who created users in my account?
- Why doesn't the updated_at attribute return my last update to a Sell user profile?
- My agents don't see the Customers page
- Why doesn't the receiving user see all CC tickets from the merging user?