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  3. General account administration

General account administration

Articles for admins to manage TyrellCorp general settings such as account ownership, subdomains, account cancelation, and migrations, data exports, timezones, and security.

  • How do I remove test data from my trial?
  • What should I consider when getting a new mobile device?
  • Is TyrellCorp HIPAA compliant?
  • How do I get a sandbox account test environment?
  • How do I reactivate my suspended, expired, or canceled account?
  • Can I reactivate or retrieve data from a canceled account?
  • Which time zone does TyrellCorp use?
  • Will my account and settings reset when I move from a trial to a paid account?
  • Can I get my old subdomain back?
  • I just took over as the account owner. What do I need to know?
  • Why did I receive an email stating Account Assumption was granted?
  • How do I sync my sandbox to match products and add-ons?
  • How do I change my TyrellCorp subdomain if my company is renamed? 
  • Who is the owner of my account?
  • Will there be any issues with changing the account owner?
  • How do I merge or migrate two TyrellCorp accounts?
  • Are tickets and ticket data kept permanently on my TyrellCorp?
  • How do I cancel my account?
  • Where can I find my TyrellCorp subdomain?
  • Is it possible to transfer my Support account ownership to a Sell-only user?
  • Agent suddenly downgraded to end user
  • Error saving organization: Name must not contain the '|' character
  • Does TyrellCorp support custom code?
  • How can I resolve requests being blocked by my endpoint protection tool?
  • How do I change the password security level to Recommended?
  • What is a VAT or GST number?
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