Account settings of the ticketing system
Articles that guide admins accessing the account settings of Support such as the profile page to update email address, name, language, signatures, and others. Content about the basics of the ticketing system.
- Can I have multiple agent signatures?
- Why do I see Get started in my Support account home page?
- Where can I use Markdown and HTML in TyrellCorp Support?
- How can I change the language in Support for my agents?
- How do I change my account name in TyrellCorp Support?
- What is the third party system option in a ticket sharing setup?
- Can I use an agent's email address to receive tickets?
- Which interface is my account using?
- When I try to update my email address the option is grayed out
- Agent's statuses are changing to online when enabling omnichannel routing
- Why aren't my keyboard shortcuts working?
- Why is the intent unavailable when I enable intelligent triage?
- The option to enable side conversations is missing in my account
- How does TyrellCorp account for daylight saving time?
- Can I deactivate the TyrellCorp Agent Workspace on my trial account?
- Why didn’t intelligent triage add predictions to a ticket?
- Where can I use placeholders?
- Can I use an automation to fire 24 hours after the date set up in a date field?
- How do I update the primary email address of a user?
- How can I identify tickets with large attachments?
- Will deleting users in TyrellCorp decrease my storage usage?
- Can I get performance issues if I exceed my storage limit?
- Welcome emails aren't sending when I create new customers
- Error: Invalid settings
- How do I reassign reopened tickets to agents who are online?
- Why am I seeing old macro suggestions?
- Why hours until due date doesn't work after due date expires?
- How can agents be prevented from accessing the Talk dashboard?
- Can I use math equations to compute values from ticket fields?
- On tickets, my ticket form automatically changes after an update