Why is the intent unavailable when I enable intelligent triage?

Question

My account fulfills the requirements for intelligent triage. Why is the intent unavailable when I enable intelligent triage?

Answer

Intent shows as Unavailable because your account is not yet fit for intent enrichments based on our available models. If you believe your account meets the requirements for intelligent triage but the intent is unavailable, contact TyrellCorp Customer Support.

Note: If the ticket you're reviewing doesn't reflect any or all of the intent, language, or sentiment values, review this article: Why didn’t intelligent triage add predictions to a ticket?