Views, ticket status, and ticket fields
Questions about the default and custom fields of the ticketing system. Content about ticket forms and settings related to them, ticket, user, and organization fields. Articles about requests to create specific views, issues, and views settings. Content about the status of the tickets, issues using the submit as button and unexpected behavior regarding the ticket status.
- Workflow: Notify the customer when a ticket is solved
- Why can't some of my agents edit user and organization fields?
- How can I add additional ticket type options?
- How do I find the ID of a ticket form?
- How do I filter my views by ticket subject?
- Why do solved tickets change to a closed status?
- How do I reorder ticket fields?
- Why does my new ticket field not appear on my ticket form?
- Can I add custom ticket statuses?
- Can I display all my personal ticket views?
- Can I require agents to fill in a ticket field before they move to a different ticket status?
- I can't reset the order of tickets in my view after selecting a column header
- The view formatting option "Group by" does not display my custom fields in order
- Can I create a view that shows duplicated tickets?
- Can I restrict a ticket form to agents in a specific group?
- Can I have two custom ticket fields placed side by side in the agent interface?
- How can I remove the due date on a task ticket?
- Error: Ticket field not added
- Pre-filled ticket fields are removed after logging in with SSO
- Can I reorder custom ticket fields on my contact form?
- Why is the "Closed" ticket status missing from my tickets?
- Can I export tickets when the view has filters?
- Can I make tags a requirement for agents to solve a ticket?
- Workflow: How to create a drop-down field with more than 2000 values
- Are side conversation emails public for the requester in the original ticket?
- Error when using filters on a view: Something went wrong. Try refreshing the page.
- Can I create a view for side conversations?
- Why are fields on my tickets appearing greyed out?
- How do I resolve side conversations not appearing as a channel in ticket view creation?
- Can I export ticket field data and associated ticket forms in a CSV file?