How do I filter my views by ticket subject?

Question

How can views be filtered based on ticket subject?

Answer

The Description condition only filters the text in the first comment in the ticket. This condition does not filter for ticket subject text and subsequent comment text in the ticket. This means there is not a native condition for ticket subject that can be used in views.

• As a workaround, create a trigger that automatically tags tickets based on ticket subject data. Use the Ticket > Subject text condition and Ticket > Add tags action in the trigger.
  
• After the trigger is saved, create a view that uses the tag added by the ticket trigger to show the tickets based on their subject line.
  

For more information, see the article: Trigger conditions and actions reference.