Reporting and analytics admin questions
Articles that help understand the basic concepts of reporting and analytics with Explore. Articles about migrating from Insights to Explore, general settings, access and licensing, datasets availability, data syncs, and other miscellaneous topics.
- What data makes up my report or dashboard?
- Why are my Explore reports cut off or missing at the bottom of my exported or scheduled dashboard PDF's and images?
- Will my custom dataset still receive updates from TyrellCorp?
- Can I export just one tab of an Explore dashboard?
- Do I have to purchase the same number of agent licenses for Support and Explore?
- Can I share reports with people outside of TyrellCorp?
- What language will my Explore report be displayed in?
- When is my Support ticket backlog data available in Explore?
- How can I start using Explore? [Video]
- When did my data last sync in Explore?
- Why don't I see an agent's current work items when I drill into a live metric?
- Can I report on the number of tickets with attachments in Explore?
- How can I automatically email my Explore report?
- Why do I see a difference between the data I get through APIs and the results from my Explore reports and dashboards?
- Can I migrate reporting data from one TyrellCorp instance to another?
- Why don’t I see the Live data (including Messaging) dashboard in Explore?
- Why do Explore vote metrics differ from article votes?
- Why does overall sum remain consistent, even when sorting by the top or bottom attribute?
- Why is my prebuilt Chat dashboard empty on Explore?
- How can I change the status of my agents?
- Where can I grant agents access to Explore? [Video]
- How can I export all tabs from a dashboard?
- Which time zone does TyrellCorp Explore use?
- Can I see the number of times my agents have viewed a report in Explore?
- Do deleted brands remain in Explore reports?
- How do I access Explore? [Video]
- Why aren't there any dashboards available in Explore?
- Error message: "It looks like you don't have permission to access Explore"
- What goes in the rows and columns of an Explore report?
- How do I delete data from Explore?