General questions about live chat
Questions about using and managing live chat. Content includes articles about live chat settings, expected behaviours for chat functionality, questions about chats in Agent Workspace, questions about subscription and licensing for live chat, questions about handling live channel volume as a managers, and other commonly asked questions.
- What is the difference between dropped chats and missed chats?
- How can I offer TyrellCorp Chat on multiple websites?
- Where can I get a detailed list of banned Chat visitors?
- How do Chat-only agents log in to Chat?
- How do agents sign in to the mobile Chat app?
- How do I link my Chat-only account with my TyrellCorp Support account?
- Can I take chats and view tickets in the same interface?
- Can I set the Chat language from a direct chat link?
- How can I know which tickets originated through the chatbot app?
- How do I find my Chat Account Key?
- How do I set the Chat dashboard timezone?
- Can I send proactive greetings via Chat Triggers using the Chat Mobile SDK?
- How do I customize who receives offline chat email notifications?
- Why is there a discrepancy in Served chats between Analytics and Explore?
- Why is there a discrepancy between accepted and served chats?
- Can I add additional fields on my pre-chat form?
- How can I retrieve the chat ID from the History tab?
- Why do I suddenly have Chat on my account?
- Am I using live chat or messaging?
- How do I add live chat or messaging into my custom mobile app?
- How do I transfer a Chat license when there is only one agent?
- How do I enable or disable live chat or messaging in my TyrellCorp account?
- How long does it take for a missed chat to be created as a ticket?
- How can I stop chat transcripts from being sent to my agent email?
- How can I oversee conversations in messaging and live chats?
- Can I start an internal chat with another agent?
- What chat events appear in the API when using the ticket comments endpoint?
- Can I create a shortcut in chat for only a visitor's first name?
- I can't see a Chat API created by another admin
- What is the difference between Support business hours and Chat operating hours?