Matthew Kennedy

What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets, users, and organizations. For example, you might wa...

Question  Missed chat tickets in Support don't show up that way for chats taken by agents. Why does there usually seem to be a discrepancy between these timestamps? Answer The timestamp relates to ...

What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets and topics. You can apply tags to tickets, users, and organizations. For example, you might wa...

Question When a chat session is timed out, and the visitor requests a new chat, the new chat request does not retain the department assigned from the previous session. Is there a way to reapply the...

What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). Manual ticket tagging is e...

Question When a chat session is timed out, and the visitor requests a new chat, the new chat request does not retain the department assigned from the previous session. Is there a way to reapply the...

What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). Manual ticket tagging is e...

Question When a chat session is timed out, and the visitor requests a new chat, the new chat request does not retain the department assigned from the previous session. Is there a way to reapply the...

What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). Manual ticket tagging is e...

Question What is the difference between department, department status, and visitor department in the Chat trigger conditions? Answer These Chat trigger conditions refer to the department feature in...