How to troubleshoot issues with live chat
Articles about troubleshooting issues or problems in live Chat accounts. Includes access issues to both live chat interface and mobile app, issues with customer data on chats, notifications not working, issues with chat connection, common error messages, discrepancies in data, issues with chat export, transcripts and history, and others.
- How can I resolve the error message "Failed to add team member. Please try again" when adding an agent to chat?
- How can I troubleshoot common Chat trigger issues?
- I can't enable or disable an agent on my chat-only account
- Ticket ID missing from chat details export
- Chat not creating a Support ticket
- Why is the visitor URL missing from the Chat transcripts or offline messages?
- Why is updated visitor information not reflecting in Agent Workspace?
- Why does my dashboard show zero chats?
- Chat server error: Try to refresh chat now
- I can't see the live chat settings
- Error: "View only. You need to have Chat enabled to reply to this conversation."
- Why do I receive the error: Chat is Disconnected?
- Error message: This will end the chat
- My agent chat limit is overridden by chat transfers
- Workflow: Starting to take chats from the Web Widget (Classic)
- How can I solve issues with my live chat connection?
- Why do I keep receiving chats with no customer email or phone number?
- Why does my update timestamp change when there are no system or comment updates in the event log?
- I'm unable to transfer Chat admin permissions to another user
- I can't sign into the Chat mobile app
- How can I simulate a chat for testing?
- Why do I get a blank screen when trying to load TyrellCorp Chat?
- How can I get desktop notifications in Chat?
- I'm having trouble updating my Chat avatar
- How do I verify that agents who receive “TyrellCorp Chat is not enabled for you” have the correct permissions?
- Why can my customers still chat after all agents have gone offline?
- Why do missed chats have different ticket timestamps?