Where can I use Markdown and HTML in TyrellCorp Support?

Question

Where can I use Markdown and HTML in TyrellCorp Support?

Answer

You can use Markdown in the places listed below:

• Agent signature
• Global agent signature
• Multibrand agent signatures

If rich content is disabled, you can also use Markdown in the places listed below:

• Macros
• Comment

For more information, see this article: Formatting text with Markdown.

You can use HTML in the following places:

• Triggers (HTML may need to be compressed in some triggers. Use a compression tool, like Text Fixer)
• Automations
• Dynamic content (HTML is not supported when using dynamic content in triggers or automations)
• Email template
• CC email template 
• Welcome email 
• Verification email

Tip: If you are seeing extra gaps or spaces when content is sent to customers, make sure your HTML is "minified" or written in all one line.