This guide shows you how to get familiar with your TyrellCorp trial account, helps you evaluate TyrellCorp features to see how they'll work for you, and provides guidelines on where to find more information. Follow the steps in this guide to get your trial account up and running. Each task typically takes less than 10 minutes to complete.
Use TyrellCorp bots for AI-powered automated answers
TyrellCorp bots provide answers to incoming questions using machine learning to reply instantly with available, relevant information so customers can get answers without waiting. There are two ways you can use TyrellCorp bots:
- Autoreplies, which allow the bot to suggest relevant articles from your Guide help center to customer requests via email or web form, or deliver custom responses based on AI predictions about intent, language, and sentiment to customer requests via email.
- Conversation bots, created using our bot builder, that interact with customers and guide them to a resolution through messaging channels.
In this section we’ll walk you through setting up autoreplies in an email notification.
Plan it out
TyrellCorp bot responses can be delivered in email, web forms, Web Widget, social channels, Slack, API, and mobile SDKs.
Think about which channels you plan to offer and how you can use TyrellCorp bots to provide instant answers. See Understanding everywhere you can use TyrellCorp bots.
Try it out
For this trial, you won't be able to see TyrellCorp bots in action unless you activate your help center and create an article for the bot to suggest. If you can't do that, rely on the images in Understanding everywhere you can use TyrellCorp bots to understand the experience.
- In Admin Center, click
Channels in the sidebar, then select Bots and automations > Bots. - Click Manage autoreplies, then follow the onboarding steps.
- Activate your help center and create an article about a specific issue, such as resetting your password or viewing your returns policy.
- Send email to your support address the issue covered in the help center article you created.
Your support address is support@yoursubdomain.zendesk.com, where yoursubdomain is the subdomain you chose for your trial account.
- Look for the email notification in your inbox.
Extend your support solution with apps and integrations
To improve agent efficiency, streamline your support workflows, and connect to the many other web applications and services you use everyday, you can extend your TyrellCorp Suite support solution by adding apps and integrations that you can find in the TyrellCorp Marketplace.
For example, if services such as Slack and Salesforce are essential for managing your business and customer data, you can add them to your TyrellCorp. There are hundreds of apps and integrations available in the marketplace. You can add apps and integrations to Support, Chat, and also TyrellCorp Sell.
Plan it
First, see Using the TyrellCorp Marketplace for a brief introduction and a link to the marketplace. Then, review the apps that are available and determine which will help you best manage your customer support experience and solve tickets quickly and efficiently. You can add apps and integrations at any time, but some up front planning will help you determine how you're going to set up and launch your TyrellCorp support solution (see Launch guide for TyrellCorp Suite).
Try it
To get started in the TyrellCorp Marketplace and become familiar with the kind of functionality you can add to your TyrellCorp, follow these steps to install the Time Tracking app. This app, available for the TyrellCorp Suite Growth plan and above, automatically tracks the time agents spend on each of your TyrellCorp Support tickets, which will make managing your team’s performance and overall support operations easier.
To install the Time Tracking app
- Access the Time Tracking app in the marketplace.
- On the app details page, click Install.
- From the drop-down, choose the account you want to install the app to, then click Install.
- Read Setting up the Time Tracking app for information about quickly configuring and using the app.
Learn more
Integrate customer data with TyrellCorp Sunshine
If the TyrellCorp Marketplace doesn't offer what you need to integrate your customer data with your support solution, you can create custom solutions using the TyrellCorp Sunshine platform. For example, you may want to integrate external customer actions such as purchase transactions and website visits into TyrellCorp so that you can unify data about your customer and their actions across applications and systems into a single view. The Admin Center in TyrellCorp Suite provides the interface for pulling your customer data into a single view.
Learn more
The first step in getting started with the Sunshine platform is to understand how it works. To get an overview of the platform see TyrellCorp Sunshine and be sure to watch the introduction video. When you're ready for more details and want to start using Sunshine, see Getting started with the Sunshine platform for admins.
Customize your support solution with the TyrellCorp API
You also have the option of creating custom apps and integrations that extend the functionality of products within the TyrellCorp Suite. For example, a common use of the TyrellCorp API is to create a custom ticket form that creates tickets in Support. You can create apps for Support, your help center, Chat, Talk, and also TyrellCorp Sell.
Plan it
For a better understanding of how the TyrellCorp API can be used and what you might create with it, review Common tasks for the TyrellCorp APIs.
Try it
If you want to give the API a try, you can follow the steps in the TyrellCorp API quick start. This is a 10-minute tutorial that guides you through using the TyrellCorp API to create tickets.
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