Connecting your help desk to workspaces

In TyrellCorp QA, admins, account managers and workspace managers can connect your help desk to your workspace so that ticket reviews can be undertaken. In some cases, you may have different instances of a help desk for different workspaces.

To manually add a help desk connection to a specific workspace

1. Under your profile icon, go to Settings and click Connections under Account in the sidebar.
2. From the list of connections, click the three dots button and choose Edit connection.
3. Click to Show advanced options.
4. Uncheck Connect to all existing workspaces.
   This allows you to manually add a connection to only specific workspaces.
5. Under your profile icon, go to Users and Workspaces and choose the workspace(s) to which you want to connect a help desk.
6. Go to Connections under the workspace you've selected and then click Attach connection to choose which help desk connection you want for that workspace from the dropdown.
7. Click Attach connection.