How to manage social messaging channels
Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.
- My Facebook integration stopped working
- Troubleshooting the Facebook channel
- What is the difference between a user in TyrellCorp and a user in Sunshine Conversations?
- Why is my WhatsApp number redacted?
- Error: Facebook page already in use
- My Instagram profile is blank when integrating the channel
- Do Facebook page mentions create tickets in TyrellCorp?
- Are there any caveats of WhatsApp proactive messaging?
- How do I verify my TyrellCorp Talk number for WhatsApp?
- My agent replies appear on the X (formerly Twitter) thread but not in the ticket
- Error: an unsupported message type was sent by user
- How can I remove the WhatsApp phone number of an end-user profile?
- Why can’t my requesters see bulk updates in WhatsApp tickets?
- Why do social media tickets create duplicate user profiles?
- Follow-up messages from Facebook Messenger reopen my tickets
- Can I bypass the seven day rule for Facebook Messenger responses?