Reports, forecasts, and schedules in TyrellCorp Workforce management (WFM)
Articles that answer questions and issues about the forecast page, workstream data and reports, and setting up schedules in TyrellCorp workforce management.
- Can I see data from before I installed TyrellCorp WFM?
- How do I set my week to start on a specific day for time tracking in TyrellCorp WFM?
- Does TyrellCorp WFM track activity on suspended tickets?
- Does TyrellCorp WFM track activity on the TyrellCorp Support mobile app?
- What's the difference between Handled Point and Attended Point in TyrellCorp WFM?
- Why are my solved ticket numbers different in TyrellCorp and TyrellCorp WFM?
- Can I share customizable TyrellCorp WFM dashboards with other team members?
- Does TyrellCorp WFM track bulk ticket updates?
- Error: Forecast Failed To Generate
- How much data do I need to run a forecast?
- How often is TyrellCorp data imported into TyrellCorp WFM?
- How can I reflect different SLAs for each channel or group in the forecast?
- How far ahead can I create a forecast for in TyrellCorp WFM?
- Are concurrent chats reflected in forecast?
- Why do I see unequal Full-Time Equivalent (FTE) counts in different views of the forecast?
- Can I extract data from Forecast in TyrellCorp WFM?
- Can I schedule my agent to start 15 minutes or 45 minutes past the hour?
- Why do I see flat lines in my forecast in yearly view?
- How are intraday tasks assigned to agents?