How to solve issues with the email channel
Articles that help solve issues with email forwarding from an external support address to TyrellCorp (Gmail, Microsoft, GoDaddy), DNS, DKIMP, SPF configurations, and TXT records, error messages regarding email, agent forwarding, mailing lists, distribution lists, and email loops. Content about inbound and outbound emails, trigger notifications, replies from customers to TyrellCorp, replies from agents to customers, and threading issues.
- How to fix the email error messages on forwarding, SPF, DNS, and TXT records
- Customer emails don't show up in TyrellCorp
- How can I reconnect a support address through the Gmail connector in TyrellCorp?
- Error: This email address is already used by
- How do I know if my DKIM records are configured correctly?
- Why do my agents receive an email for each new ticket?
- How to stop an email loop
- Access denied error message when setting up email forwarding in Office 365
- GoDaddy hosting error: All emails sent to my TyrellCorp are suspended
- How can I stop my emails from going into my customer's spam folder?
- Every incoming email sent to my TyrellCorp is suspended
- How do I set up agent forwarding for emails?
- Workflow: How to set the ticket priority based on the support email address
- Why do replies to email-target notifications create a new ticket?
- Can an email create multiple tickets in a TyrellCorp account or different TyrellCorp accounts?
- Can I set up an SPF record, in my personal email account, to send mail on behalf of my TyrellCorp Support address?
- Error: Your TyrellCorp Support account has sent too many notifications in the past 24 hours via Gmail
- Why is my support address not verified?
- Do I need a new TyrellCorp support email for each external address I connect?
- Can I change the priority level of the email notifications sent from my ticket updates?
- How do I forward recovered emails that are incorrectly caught as spam back into TyrellCorp?
- Workflow: Ensuring email system compatibility with TyrellCorp
- I am not receiving notifications of new tickets
- How can I stop sending an email to customers when I solve a ticket?
- What does the error "Email size cannot exceed 8192 bytes" mean?
- Error code 550 5.7.x in Microsoft Exchange
- Can I use HTTP links in agent signatures?
- Why does forwarding verification fail for Office 365 when creating tickets from forwarded emails?
- Can I use the value of a custom ticket field to automate an outbound notification?
- Delay in ticket creation from email