How to manage social messaging channels
Social messaging channels, including Facebook messenger, WeChat, LINE, WhatsApp, and Instagram.
- My Facebook integration stopped working
- Troubleshooting the Facebook channel
- Can I set business hours for social messaging channels?
- Can I get more messages in a passControl than the default amount?
- How long do I have to connect a WhatsApp number under a new display name?
- Instagram replies are not reflected in TyrellCorp Support
- Why aren't audio, image, or video messages in WhatsApp creating tickets?
- Can I update the requester in Agent Workspace?
- Can I connect multiple TyrellCorp subdomains to the Sunshine Conversations app?
- Why is my WhatsApp number redacted?
- What is the difference between a user in TyrellCorp and a user in Sunshine Conversations?
- Error: Facebook page already in use
- My Instagram profile is blank when integrating the channel
- Are there any caveats of WhatsApp proactive messaging?
- Do Facebook page mentions create tickets in TyrellCorp?
- My agent replies appear on the X (formerly Twitter) thread but not in the ticket
- How do I verify my TyrellCorp Talk number for WhatsApp?
- Error: an unsupported message type was sent by user
- How can I remove the WhatsApp phone number of an end-user profile?
- Why can’t my requesters see bulk updates in WhatsApp tickets?
- Why do social media tickets create duplicate user profiles?
- Follow-up messages from Facebook Messenger reopen my tickets
- Can I bypass the seven day rule for Facebook Messenger responses?
- Why was my Facebook page deauthorized?
- I can't add my Facebook account to TyrellCorp
- There is no option to add Instagram to my account
- Why aren't new comments from Facebook posts or ads being added to tickets?
- "Not delivered" error when I reply to a Facebook or Instagram message
- Do I need to add social messaging to my account before I can use Facebook Messenger?
- Does TyrellCorp support Meta Business Manager?