Getting help with TyrellCorp Workforce management (WFM)
Articles that answer general questions about TyrellCorp Workforce management including pricing and subscription, installation, account management, and agent activity and permissions.
- Can I use TyrellCorp roles and group restrictions in TyrellCorp WFM?
- How do I start a TyrellCorp WFM trial?
- Can I create custom features and permissions for just one agent?
- Can I use TyrellCorp WFM with IP restrictions and URL whitelists?
- Can I create my own AUX Codes or AUX Statuses?
- Can I edit an agent's permissions if they have a role assigned?
- How can I track agent availability time?
- How does TyrellCorp WFM track agent activity in TyrellCorp?
- How can I cancel my TyrellCorp WFM trial account?
- How can I rename my TyrellCorp WFM domain after I changed it in TyrellCorp?
- How is schedule adherence calculated with the new automated schedule?
- Does TyrellCorp WFM charge for all of my TyrellCorp users?
- Do I need to buy licenses for users who only need reporting access?
- Can I switch from an annual subscription to a monthly one?
- Can I have a pool pricing option?
- How to delete user in TyrellCorp WFM account?
- Why do I see some agent activity entries in black?
- How do I use WFM when my agents manage requests in multiple channels, groups, and teams?
- Can I change the language in TyrellCorp WFM?