General questions and issues about tickets
General questions about tickets. Content that helps solve issues regarding tickets such as events, timestamps, tags, ticket errors, public and internal notes, ticket submission, play mode, ticket types, side conversations and ticket workflows.
- Agents in the TyrellCorp Agent Workspace are unable to redact ticket content
- I can't see translations from my dynamic content
- Why can't light agents add, edit, or remove ticket tags?
- Why am I unable to see the full body of an inbound email?
- Why isn't my reply being translated in a ticket?
- How can I recover tickets created by an end user I accidentally deleted?
- Why does the drop down field in TyrellCorp change when a tag is added?
- How can I automatically add a specific user in CC to a ticket?
- How can I identify brand IDs in a multi-brand setup?
- How can I fill in a custom field for auto-solved tickets from suggested articles?
- Error: Audits is invalid
- How were my tickets deleted?
- What are -1 ticket updates?
- How can I identify the tickets a trigger acted on?
- Can I use the TyrellCorp API to add CCs to email side conversations?
- My dynamic content is not translating email content in the language of the end user
- How can I create different agent signatures based on brand and ticket group?
- How can I send automated replies from a specific support address?
- The "Forward via email" feature is missing in a ticket
- Why aren't my triggers firing when I update tickets in bulk?
- How can I use macros to add tags on a ticket?
- Workflow: Auto-assigning tickets to a specific agent or group
- Recipe: Scheduling a ticket to reopen at a specific time
- How can I prevent omnichannel routing from routing chat and messaging tickets?
- Why are my tickets automatically routed to a specific agent?
- Why are CC recipients not added when forwarding an email?
- My customers receive attachments as links
- Workflow: Prevent customers from solving their tickets
- Why do users need to View original email for messages from external senders?
- Why didn't the results of my scheduled deletion reach the maximum count?