General questions about email and email template
Articles that answer common questions about emails and customization of the email template. Content includes articles about changing the names on email notifications, removing logos and branding, tutorials on how to send emails, expected behaviours for different email workflows, email delimiter, email notification questions, liquid markup, and others.
- How to test my email setup
- What are SPF, DNS, and TXT records?
- How does TyrellCorp send email notifications?
- Can I send out mass emails campaigns to customers from TyrellCorp?
- How do I forward tickets to an external user?
- Why is "via zendesk.com" showing next to my support address in email messages?
- Which support address are email replies sent from?
- What happens to emails that I receive while my account is suspended?
- How can I view the original recipients of a ticket I received in TyrellCorp Support?
- How can I remove the "##- Please type your reply above this line -##" from my outgoing email notifications?
- Why do I receive the error: DNS records are not set up correctly?
- Does TyrellCorp allow S/MIME emails?
- How can I stop notifications to customers when their ticket is received?
- Can I add emails with the same title of an existing ticket as a comment instead of creating a new ticket?
- I don't receive email updates when a customer responds to a ticket
- If my email is not sent will it resend automatically?
- Can I stop the emails sent to agents about a new request?
- Can I send a different response to a customer based on their email address?
- Can I change which support address sends an email reply using a trigger?
- Are all my emails created as tickets in TyrellCorp when I connect my Gmail address?
- Can I send an email in my inbox and prevent the reply from creating a ticket?
- Why do some of my customers see the TyrellCorp logo in their email?
- How do I send an email?
- How do I start using email in TyrellCorp?
- Can I use the same support address for multiple brands?
- How to verify forwarding, SPF, DNS, and TXT records in TyrellCorp?
- Light agent doesn't receive email notifications when sending a ticket to TyrellCorp
- Why doesn't the To field of the followers notifications show the requesters' email address?
- My ticket is not showing the content of an email forwarded from Outlook
- How are incoming emails threaded to tickets?