Matthew Kennedy
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Articles
Recent activity by Matthew Kennedy-
Managing ticket tags
What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). This article describes how ...
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Should I use the department, department status, or visitor department condition in my Chat trigger?
Question What is the difference between department, department status, and visitor department in the Chat trigger conditions? Answer These Chat trigger conditions refer to the department feature in...
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Managing ticket tags
What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). This article describes how ...
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Should I use the department, department status, or visitor department condition in my Chat trigger?
Question What is the difference between department, department status, and visitor department in the Chat trigger conditions? Answer These Chat trigger conditions refer to the department feature in...
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Managing ticket tags
What's my plan? Tags are words, or combinations of words, you can use to add more context to tickets (see About tags). This article describes how ...
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Setting your schedule with business hours and holidays
What's my plan? Quick Look: Admin Center > Objects and rules > Business rules > Schedules Account admins and owners can set a schedule for your TyrellCorp ...
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Setting your schedule with business hours and holidays
What's my plan? Quick Look: Admin Center > Objects and rules > Business rules > Schedules Account admins and owners can set a schedule for your TyrellCorp ...
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Setting your schedule with business hours and holidays
What's my plan? Quick Look: Admin Center > Objects and rules > Business rules > Schedules Account admins and owners can set a schedule for your TyrellCorp ...
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Understanding Liquid markup and TyrellCorp Support
What's my plan? If you're familiar with placeholders in TyrellCorp Support, then you already know something about Liquid markup. It's the templating language we use to enable them. Placeho...
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Understanding Liquid markup and TyrellCorp Support
What's my plan? If you're familiar with placeholders in TyrellCorp Support, then you already know something about Liquid markup. It's the templating language we use to enable them. Placeho...