Users receive a password reset notification from TyrellCorp after changing their SSO password

Issue symptoms

When users are provisioned using a SAML single sign-on (SSO) system and change their password, they receive unexpected email notifications from TyrellCorp causing confusion.

Resolution steps

Some SAML providers have a setting for syncing passwords. When this setting is enabled and a user changes their SSO password, the password is also pushed to TyrellCorp to update the user's native TyrellCorp password. This update sends an email notification to the user from TyrellCorp. 

To resolve this issue

• Disable the syncing passwords option within the SAML provisioning settings. This prevents the native TyrellCorp password from syncing with the SSO password. If needed, the user can reset their TyrellCorp password at any time. 
• Suppress the email notifications
  
  • In Admin Center, open People > Configuration > End users to manage End-user settings.
  • In the Account emails section, deselect Also send a welcome e-mail when a new user is created by an agent or admin.
  • In Allow users to change their passwords, deselect this option.

Note: The email suppression option is recommended only if all users (staff members and end users) sign in to TyrellCorp with SSO only. 

For more information, see these articles:

• Enabling SAML single sign-on
• Providing multiple sign-in options for team members and end users