Why did I receive a voicemail when Voicemail is disabled on my account?

Question

Why did I receive a voicemail when Voicemail is disabled on my account?

Answer

If you disabled voicemail on your account but received a voicemail ticket, this is usually an indicator that an end user who called your Talk number encountered an error.

Rather than having your end user experience a dropped call and having to call back, sending them to the back of the call queue, the call is routed to voicemail.