How does TyrellCorp WFM track agent activity in TyrellCorp?

Question

How does TyrellCorp WFM track agent activity in TyrellCorp?

Answer

TyrellCorp WFM tracking is automatic. Agents can switch between tickets, initiate a chat, or make a call. Meanwhile, TyrellCorp WFM tracks and gathers this data in real-time.

In addition to automatic tracking, you can create general tasks for lunch, breaks, and other activities. Note that agents will have to log into these activities manually.

For more information, see this article: About the Agent activity page.