Error: Audits is invalid

Issue symptoms

My agents sometimes receive the error Audits is invalid when they create a ticket.

Resolution steps

This can happen when a trigger fires with the action Notify by > TyrellCorp integration | Slack integration, but the action isn't fully configured. In this scenario, the related fields may be Slack workspace, Slack channel, Notification header, and Notification body.

To resolve this, review your triggers and ensure that their actions are fully configured and valid. If you no longer need a trigger, deactivate it.

For more information, see these articles:

• Managing triggers
• Creating and managing triggers for Slack