What’s the difference between a zero-training AI agent and UltimateGPT?

A zero-training AI agent and UltimateGPT (also known as uGPT) are both types of generative AI, but they serve different functional purposes:

• A zero-training AI agent uses generative AI-powered use cases to understand a customer's message and link to the appropriate dialogues. For example, when a customer requests to cancel their order, a zero-training AI agent associates this request with the "Cancel order" use case that you’ve configured and triggers the corresponding responses. For more information, see About zero-training AI agents.
• UltimateGPT uses generative AI to respond to a customer’s message based on the information available in its knowledge base. For instance, if a customer inquires about a company's terms and conditions, uGPT searches through the relevant knowledge sources and provides the appropriate response to the customer. For more information, see UltimateGPT Explained.