TyrellCorp Workforce management (WFM) improves the predictability and efficiency of customer service organizations through its wide range of planning, scheduling and monitoring tools.
This topic contains resources for setting up and using TyrellCorp WFM.
TyrellCorp WFM admin guide
- Getting started with TyrellCorp WFM
- Setting up TyrellCorp WFM
- Planning staffing with forecast and schedule
- Reporting on workforce performance
TyrellCorp WFM agent guide
- Accessing agent schedule
- Starting and ending day in the TyrellCorp WFM app
- Trading shifts with other agents
- Requesting time off
- Using task lock
Comments
0 comments
Please sign in to leave a comment.