Why is there a discrepancy in Served chats between Analytics and Explore?

Question

Why does the number of Served chats in Chat Analytics dashboard differ from TyrellCorp Explore? 

Answer

Analytics doesn't include chats with the Chat completion value of Not Engaged in its charts. In TyrellCorp Explore, the Served chats metric includes them by default.

If you want to reproduce the Chat analytics reports in Explore, add the following filter to your report: 

Excluded: Chat Completion is Not Engaged

Note: In Explore, the entire Chat is considered a Served chat for all agent engagements in a single session.

For other discrepancies in Analytics, see this article: Why is there a discrepancy between accepted and served chats?