How can I offer TyrellCorp Chat on multiple websites? – Zendesk

Question

Can I offer live chat on multiple websites? Can I use the same TyrellCorp account to add my widget in different places?

Answer

Yes, you can allow your customers to chat with you on multiple websites. To do this, paste the same widget code on each site. This allows you to manage chat support for each website from one place. Open up your Chat product to reply to all chat requests in the same Chat dashboard. For more information on how you can embed the widget, see the article: Adding the Chat widget to your website.

Tip: If your account has multibrand, you can have multiple different Web Widgets for different sites. For more information, see the article: Adding Web Widget (Classic) to multiple brands.

How to tell which webpage the chat is coming from

From the dashboard's visitor list, see from which website customers are contacting you through the URL they're currently viewing.

You can also use the tagging feature to indicate which website the customer is browsing and be able to assist them accordingly. You can do this by utilizing the API or a trigger that references the URL of the site and adds a tag accordingly. See this recipe for more information: Recipe: Tag chats based on the URL they were requested from.