Question
How do I chat with another agent in Agent Workspaces? Can my agents chat back and forth internally? Is there a way for my agents to communicate with each other?
Answer
No, agents cannot live chat internally in Agent Workspaces. The chat functionality to invite an agent or start a conversation with another agent is not available and a chat limitation in Agent Workspace.
Agents should instead leave internal notes or use side conversations on a ticket that are private and only visible internally to agents.
Tip: Workarounds include embedding your chat widget behind an agent only login or a page specifically to your agents. Explore more creative workarounds in the Community posts: Internal Chat Option for communicating with other internal teams and Internal Chat function while using TyrellCorp Agent Workspace.
For more information, see these articles:
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