Can I use TyrellCorp roles and group restrictions in TyrellCorp WFM?

Question

Can I use TyrellCorp roles and group restrictions in TyrellCorp WFM?

Answer

Yes, admins can restrict access to TyrellCorp WFM so that only agents in the groups or roles you list can access it. This is designed to allow only a subset of agents such as admins or a specific TyrellCorp group to use the app. Many times during the initial installation of a new app, admins will enable it only for a selected group.

However, TyrellCorp WFM works best when all agents have access to the platform and thus, we recommend leaving role and group restrictions disabled. If TyrellCorp WFM isn't working for some agents, it's possible that the restrictions were enabled when the app was installed.

Note: Removing access for specific users by using role restrictions does not prevent agents from accessing the TyrellCorp WFM WebApp. This setting only controls whether the TyrellCorp WFM App is visible to an agent within TyrellCorp.