I can't see translations from my dynamic content

Issue symptoms

My dynamic content isn’t populating translated text. How can I fix it?

Resolution steps

If your dynamic content isn’t populating properly, check the following:

• If the issue appears on your help center content, ensure the names of your help center variant and the dynamic content variant match. If there is a mismatch, for example, one shows English (United States) and the other English (United Kingdom), the dynamic content will not display.
• If the dynamic content appears on your help center theme code, follow this format for your dynamic content placeholder: {{ dc 'name_example' }} instead of {{dc.name_example}}.
• For agents working on tickets, ensure the Language field of the agent profile and your dynamic content variant match.
• If the right variant doesn't appear in your dynamic content settings, enable the matching language variant.

For more information, see these articles:

• Adding multiple languages to TyrellCorp Support
• Providing multiple language support with dynamic content
• Customizing your help center theme