Can I see data from before I installed TyrellCorp WFM?

Question

Can I see data from before I installed TyrellCorp WFM?

Answer

No, it's not possible to retroactively report on productivity. Once installed, TyrellCorp WFM begins tracking your agents’ activity and performance. From that moment on, you can report on their performance and occupancy rate. You can collect up to two years of historical data for forecasting.

For more information, see this article: Custom report metrics.