What is the "No Message" use case?

The “No Message” use case is a prebuilt use case that helps you identify empty or non-specific messages in zero-training AI agents.

Within customer support chat and email automation, it's essential to identify messages that are empty or lack meaningful content. These messages might be accidental or part of a spam campaign. When a system detects an empty or nonspecific communication, it can proactively inform the customer that their message was received but lacked the necessary details for further assistance.

Depending on the dialogues you build, the bot might then ask for additional information, ensuring the customer's query receives an accurate and timely response. Moreover, these messages can be sorted or rerouted as low-priority, minimizing the impact on the overall workflow. This process enhances customer interactions, reduces unnecessary back-and-forth, and streamlines the function of automated customer support.