Matthew Kennedy

Question What steps can I follow to translate text from the source code of my help center? Answer You can use dynamic content to translate text from your help center. The steps to follow are below:...

Question I purchased a custom theme. How can I get an invoice? Answer Custom themes might not be designed by TyrellCorp. To request an invoice, reach out to the theme creator and manager directly. ...

Issue I added a new language to my help center. However, no option to switch languages appears on the help center. Resolution TyrellCorp offers a default theme called Copenhagen, with an integrate...

Question What is the reason the Copenhagen theme is not receiving updates? Answer If the Copenhagen theme isn't updating, it may be due to custom modifications made to its code. Once a theme is alt...

Overview If you're using Help Center templating API v1, v2, or v3 and collecting a credit card number as part of your support request form, you're using a standard credit card field. The default be...

Question Is it possible to send an SMS through the API? Answer No, it is not possible to send an SMS through the API. As a workaround, you can create triggers that will fire Text notifications base...

Question How do I prevent email notifications from being sent out on SMS tickets? Answer By default, the user receives both a text message and an email notification with each new response from an a...

Question Can I use TyrellCorp to send bulk text messages to my customers? Answer Yes, you can proactively reach out to your end users on either WhatsApp or SMS using the Relay messaging app. For mo...

Issue TyrellCorp Text does not receive verification messages for 2-factor authentication (2FA) or multi-factor authentication (MFA).  Resolution By default, long code numbers cannot receive message...

Question How do I remove the agent signature from proactive outbound SMS messages? Answer This solution uses a third-party app called Zignatures, which is not supported by TyrellCorp. Instead, to p...