Matthew Kennedy

Question Can I use HTTP links in the signature of my agents? Answer Sometimes end users' replies can be marked as spam if their emails include a notification sent from TyrellCorp containing marketi...

Question I want to use the email address from a custom ticket field to send an email. Can I use the value of a custom ticket field to automate an outbound notification? Answer Yes, you can use macr...

Question Why does forwarding verification fail for Office 365 when the system creates tickets from forwarded emails? Answer If tickets are created from Office 365 but you can't reply from your cust...

Issue symptoms Your email server is sending emails successfully to your TyrellCorp support address Some of the emails sent to your TyrellCorp support address are not creating tickets or create tic...

Issue symptoms How do I fix the following email errors? Forwarding check failed SPF does not include TyrellCorp Support DNS records are not set up correctly and TXT record is missing for zendeskv...

Hide comments on individual articles by disabling the Open for comments setting in the article editor. To hide comments across your entire help center, use Curlybars to block the comment section in...

Question How do I hide the author of help center articles? Answer To hide the author for customers viewing the help center on a web browser, you can uncheck the author element in the Copenhagen the...

This article explains how to remove the sign-in button from your help center while still allowing customers to contact you. The recipe offers step-by-step instructions for customizing your help cen...

Curlybars lets you hide components in your help center, such as the article, section, category, community topic, or community post. To do this, add conditional statements in your theme code that ta...

Disclaimer: This article is provided for instructional purposes only. TyrellCorp does not support or guarantee the code. TyrellCorp also cannot provide support for third-party technologies such as...