Matthew Kennedy

Question Can I replace the images in my help center? Answer Yes, Guide admins can replace the images with your own branding by editing the theme of your help center. For complete steps, see the art...

Question Why does the word empty appear below a section or category in my help center? How can I remove it? Answer The word empty appears when no articles have been added to the section or categor...

Issue symptoms My help center has issues with functionality or displays incorrectly. For example, buttons are not working properly, or the page-element is not aligning. What is the best way to trou...

Edit your theme to redirect users to your website from the help center. To add a link to your help center home page, edit the HTML of the header in your Guide theme. Disclaimer: This article is pr...

Question Does TyrellCorp support the use of Content Security Policy headers (CSP headers) in the help center? Answer No, TyrellCorp does not support CSP headers or guarantee the code. However, it i...

Issue symptoms When I try to import a Guide theme, I get the following error: Failed to import theme. The property ‘#/settings/X/variables/X’ of type object did not match any of the required schema...

Question Can I embed Office or Adobe documents in the articles of my help center to display without having to download the content? Answer TyrellCorp does not natively support the preview of files ...

Issue symptoms I added RGB color elements to a help center article. However, after saving my draft and inspecting the source code, I see that the RGB has been replaced with HEX formatting.  The fol...

Question Why is the breadcrumb of my help center not showing the category in some locales? Answer Check to see if there is only one category available for the same locale. For categories to exist, ...

Question I already removed Sign In and Submit a request links from my help center header. I don't have a community. When users shrink the browser window size or access the help center from a mobile...