Matthew Kennedy

Question Scenario A I receive one of the error messages below when I send an outbound Text message. We couldn't deliver this message We couldn't send the message Scenario B When I review the mess...

On tickets where the origin channel is not a Text message, for example, a voicemail or a phone call, TyrellCorp defaults to sending out public comments via email instead of a text message. This rec...

Question Can I use a 1-800, or US toll-free, number as a Text line in TyrellCorp Talk? Answer Yes, it is possible to use a 1-800 number to set up Text within your TyrellCorp Talk plan. For more inf...

Question I want to add Text to my existing TyrellCorp Talk number. How can I enable this feature? Answer If this line is SMS capable, you can enable it for Text. A Talk Admin or Team Lead can enabl...

Important: You are responsible for using the call and text features in TyrellCorp Talk in compliance with all applicable laws. TyrellCorp does not control the content of your telephonic communicat...

Question My team would like to host SMS functionality within TyrellCorp while keeping voice functionality with our number's external carrier. Does Text support hosted numbers? Answer No, Text does ...

Question What file types does TyrellCorp Talk support in MMS messages? Answer Talk provider, Twilio, accepts and transforms .jpg, .gif, and .png image file types. When Twilio receives a file type m...

Question What are the different mechanisms for SMS opt-in? Answer When you submit a number for verification, provide an SMS opt-in workflow and a publicly accessible link demonstrating your opt-in ...

Issue symptoms I cannot send texts. I'm seeing a 300032 error regarding an unverified toll-free number. Resolution steps This happens when the system detects an unverified toll-free number on your ...

Question What is causing dotted lines in text messages? Answer Outbound text messages show dotted lines when sent from HTML placeholders, from the trigger linked to your message: {{ticket.latest_...