Matthew Kennedy

Question I have a limited number of agents online in Chat and want to stop new chats from coming in if all agents are serving chats. Is it possible to turn off the Chat function after a certain num...

Question If a visitor loads the Web Widget (Classic) before operating hours end, they are able to chat in after all our agents have just gone offline for the day. As a result, they create a missed ...

Question How can I test a Chat trigger? Answer Chat triggers depend on caching data, IP addresses, user data, and more. For this reason, you can't simply test a trigger from a new tab on your brows...

In this workflow, you'll learn how to initiate a live chat with someone on your website. For example, you can use this recipe to start a chat with a welcome message as soon as a user visits your we...

Question Can I customize the Check conditions of my Chat trigger to include both check any of the following conditions and check all of the following conditions?  Answer Only one option can be sele...

Question I am seeing a lot of missed chats because I don't have enough agents to answer them. What can I do? Answer There are some best practices you can implement to help lower the number of misse...

Issue symptoms Department routing is set up in Chat but is not routing chats correctly. Chats are being routed to the wrong agents and wrong departments. Chats are routed to offline agents. Chats ...

Question Can I create a department in Chat when Agent Workspace is enabled? Answer If you create a department within Chat and Agent Workspace is enabled, you will be redirected back to Support to c...

Question I have customers in many different countries that speak many different languages. How do I provide location-specific information to different customers, in the correct language for them, a...

Question I like the Chat Rescuer, Proactive Greeting, and others of the default Chat triggers that come with my account. I want to make some edits to the message they send or other conditions and a...