What happens to tickets when an agent is out of office?

Question

With the Out of Office app, tickets remain assigned to my agents. What happens to TyrellCorp tickets when an agent is out of office?

Answer

When you notice unexpected errors with the app, follow these steps:

• Try uninstalling and reinstalling the app
• Follow the How to install tab and re-configure the app for your agents

For more information, see this article: Installing and using the Out of Office app.